Privacy Policy
How we collect, use, and protect your personal information when you use SilaCities services.
Table of Contents
Overview
At SilaCities, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our smart city solutions.
We believe in transparency and want you to understand what information we collect, how we use it, and what choices you have. This policy applies to all users of SilaCities services, including government entities, urban planners, developers, consultants, and citizens.
Important: By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account or use our services
- Contact us for support or inquiries
- Subscribe to our newsletters or communications
- Participate in surveys or feedback forms
- Attend events or webinars
Types of Personal Information
Contact Information
- • Full name
- • Email address
- • Phone number
- • Mailing address
- • Company/Organization
Professional Information
- • Job title and role
- • Department/Division
- • Professional interests
- • Industry sector
- • Government level (if applicable)
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
- IP address and geographical location
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on our site
- Referring website or source
- Usage patterns and preferences
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Providing and maintaining our smart city solutions
- • Processing your requests and transactions
- • Personalizing your experience with our services
- • Sending service-related communications
Communication & Support
- • Responding to your inquiries and support requests
- • Sending newsletters and updates (with your consent)
- • Notifying you about changes to our services
- • Providing customer support and assistance
Analytics & Improvement
- • Analyzing usage patterns to improve our services
- • Conducting research and development
- • Monitoring and analyzing trends
- • Optimizing website performance and user experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With Your Consent
We will share your information when you explicitly give us permission to do so.
Service Providers
We may share information with trusted service providers who assist us in operating our services, conducting business, or serving you, as long as they agree to keep this information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits and vulnerability assessments
- • Secure hosting infrastructure
- • Multi-factor authentication
Operational Safeguards
- • Access controls and user authentication
- • Employee training on data protection
- • Regular backup procedures
- • Incident response protocols
- • Data minimization practices
Please note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for 2 years after account closure, unless you request deletion.
Communication Records
Support tickets and communications are retained for 3 years for quality assurance and legal compliance.
Analytics Data
Anonymous analytics data may be retained indefinitely for research and service improvement purposes.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
Right to Access
Request copies of your personal information and learn how we process it.
Right to Rectification
Request correction of incomplete or inaccurate personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request restriction of processing your personal information in certain situations.
To exercise these rights, please contact us at privacy@silacities.com. We will respond to your request within 30 days, as required by applicable law.
International Data Transfers
SilaCities operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:
- • Standard contractual clauses approved by the European Commission
- • Adequacy decisions by relevant authorities
- • Certification mechanisms and codes of conduct
Children's Privacy
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@silacities.com. We will take steps to remove such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email.
Your Continued Use
Your continued use of our services after we post any modifications to the Privacy Policy constitutes your acceptance of those changes.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@silacities.com
Phone: +971 4 355 3656
Response Time: Within 5 business days
Mailing Address
SilaCities LLC
Privacy Department
Dubai, UAE
Data Protection Authority: If you are located in the EU/EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.