Terms of Service
The terms and conditions that govern your use of SilaCities platform and services.
Table of Contents
Acceptance of Terms
By accessing, browsing, or using the SilaCities website, platform, or any of our services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms").
Important: If you do not agree to these Terms, please do not use our Services. Your continued use of the Services constitutes acceptance of any modifications to these Terms.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and SilaCities LLC ("SilaCities," "we," "us," or "our") regarding your use of our Services.
Definitions
"Services"
Our smart city platform, website, applications, tools, analytics, consulting services, and any related services provided by SilaCities.
"User" or "Customer"
Any individual, organization, government entity, or business that accesses or uses our Services.
"Content"
All information, data, text, software, graphics, or other materials available through our Services.
"User Data"
Any data, information, or content that you submit, upload, or transmit through our Services.
Our Services
SilaCities provides a comprehensive suite of smart city solutions designed to help governments, urban planners, developers, and consultants create more sustainable and efficient cities.
Platform Services
- • Urban analytics and data visualization
- • Smart city planning tools
- • Infrastructure monitoring dashboards
- • Sustainability metrics and reporting
Consulting Services
- • Strategic urban planning consultation
- • Custom solution development
- • Training and capacity building
- • Technical support and maintenance
Service Availability: We strive to maintain 99.9% uptime for our Services, but we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance.
User Accounts and Registration
Account Creation
To access certain features of our Services, you may need to create an account. You agree to:
- Provide accurate, complete, and current information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
- Use the Services in compliance with all applicable laws
Account Security
You are solely responsible for maintaining the confidentiality of your account information. SilaCities is not liable for any loss or damage arising from your failure to protect your account.
Account Termination
You may terminate your account at any time by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.
Acceptable Use Policy
You agree to use our Services responsibly and in accordance with these guidelines. The following activities are strictly prohibited:
Security Violations
- • Attempting to gain unauthorized access to our systems
- • Introducing malware, viruses, or harmful code
- • Circumventing security measures or authentication protocols
- • Conducting security testing without prior authorization
Misuse of Services
- • Using our Services for illegal activities
- • Violating intellectual property rights
- • Distributing spam, unsolicited communications, or malicious content
- • Interfering with other users' access to the Services
Data and Privacy Violations
- • Collecting personal information without consent
- • Sharing sensitive data inappropriately
- • Violating applicable privacy laws and regulations
- • Attempting to access other users' data
Intellectual Property Rights
SilaCities' Rights
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and data analytics tools, are owned by SilaCities and protected by international copyright, trademark, and other intellectual property laws.
License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your legitimate business purposes, subject to these Terms.
This license does not include the right to resell, redistribute, or create derivative works based on our Services without explicit written permission.
User Content
You retain ownership of any data, content, or materials you submit to our Services. However, you grant us a worldwide, royalty-free license to use, store, and process your content as necessary to provide our Services.
Data Protection: We will only use your content as necessary to deliver our Services and in accordance with our Privacy Policy. We do not claim ownership of your data.
Data Protection and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our , which is incorporated into these Terms by reference.
Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
Compliance
Our data practices comply with applicable privacy laws, including GDPR, CCPA, and other regional data protection regulations.
Disclaimers and Warranties
Service "As Is"
Our Services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation, availability, or accuracy of our Services.
While we strive to provide accurate and reliable information through our Services, we do not warrant that:
- The Services will be uninterrupted or error-free
- All information provided is accurate or complete
- The Services will meet your specific requirements
- Any defects or errors will be corrected promptly
- The Services are free from harmful components
Professional Advice: Our Services provide information and tools but do not constitute professional advice. You should consult qualified professionals for specific urban planning, legal, or technical decisions.
Limitation of Liability
Liability Limitations
To the fullest extent permitted by applicable law, SilaCities and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from your use of our Services.
In no event shall our total liability to you for all damages exceed the amount you have paid to SilaCities in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.
Jurisdictional Note: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless SilaCities and its officers, directors, employees, agents, and affiliates from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of our Services
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your infringement of any third-party rights
- Any content or data you submit through our Services
Defense Rights: We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.
Termination
Termination by You
You may stop using our Services at any time. If you have a paid account, you may cancel your subscription according to the terms of your service agreement.
Termination by Us
We reserve the right to suspend or terminate your access to our Services, with or without notice, for conduct that we believe:
- Violates these Terms or our policies
- Is harmful to other users or third parties
- Subjects us to liability or legal risk
- Is fraudulent or involves illegal activities
Effect of Termination
Upon termination, your right to use our Services will cease immediately. Sections of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, and limitations of liability.
Governing Law and Jurisdiction
These Terms and your use of our Services are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in Dubai, UAE, in accordance with the arbitration rules of the Dubai International Arbitration Centre (DIAC).
You agree to waive any right to a jury trial or to participate in class-action lawsuits or class-wide arbitrations.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Modifications to Terms
We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices.
Notification Process
We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we may also send email notifications to registered users.
Acceptance of Changes
Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of our Services.
Contact Information
If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us using the information below:
Legal Department
Email: legal@silacities.com
Phone: +971 4 355 3656
Response Time: Within 5 business days
Business Address
SilaCities LLC
Legal Department
Dubai, UAE
Effective Date: These Terms of Service are effective as of the date last updated above and will remain in effect until modified or replaced by us.