SilaCities/Privacy
SLegal

Privacy policy

We're committed to protecting your privacy and the security of the personal information you share with us. This policy explains what we collect, how we use it, and how we keep it safe.

At SilaCities, we are committed to protecting your privacy and ensuring the security of your personal information. This policy describes what we collect, how we use it, and the rights you have over your data. By using our services, you agree to the collection and use of information in accordance with this policy.

1 · Information we collect

Personal information

We collect personal information you voluntarily provide when you:

  • Create an account or request a demo
  • Contact us through any form on the website
  • Subscribe to our newsletter or download a resource
  • Apply for a role or contact careers
  • Participate in a working session, briefing or research activity

Types of personal information we may collect: name, role, email, phone number, organisation, country, and any context you include in a message to us.

Automatically collected information

When you visit the website we collect some information automatically: device and browser type, operating system, IP address, pages visited and referring URL, session duration and interaction events. We use this to keep the site reliable and improve the experience.

2 · How we use your information

We use the information we collect to:

  • Respond to enquiries, run demos, and deliver the engagements you’ve asked for
  • Send newsletters, briefs and updates you’ve subscribed to, which you can unsubscribe from at any time
  • Improve the platform, the website, and the content we publish
  • Comply with legal, regulatory and contractual obligations
  • Detect, prevent and address fraud or security incidents

3 · How we share information

We do not sell, trade or rent your personal information. We share it only in the following narrow circumstances:

  • With your consent: when you explicitly ask us to, for example when you agree to an introduction to a partner.
  • With trusted service providers: companies that help us operate the service (hosting, email, analytics). They are contractually bound to protect your data and use it only for the purpose we specify.
  • Legal requirements: when compelled by law, a court order, or a valid regulatory request.
  • Business transfers: in the event of a merger, acquisition or asset sale, personal information may be transferred, with notice to affected users.

4 · Data security

We implement comprehensive security measures, encryption in transit and at rest, strict access controls, regular security audits, and staff training on data-handling practices. Please note: while we work hard to protect your information, no method of transmission or storage is 100% secure.

5 · Data retention

We retain personal information only as long as necessary for the purposes set out in this policy, or as required by law.

  • Account information: retained while your account is active, and for up to 2 years after closure unless you request deletion.
  • Communication records: support correspondence retained for 3 years for quality assurance and compliance.
  • Analytics: anonymised usage data may be retained indefinitely for research and improvement purposes.

6 · Your rights

Depending on where you live, you may have the following rights over your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Rectification: ask us to correct incomplete or inaccurate information.
  • Deletion: ask us to delete your personal information, subject to legal and contractual retention requirements.
  • Portability: receive a copy of your data in a portable format.
  • Restriction and objection: ask us to limit or stop certain processing.
  • Withdraw consent: withdraw consent for processing that relies on consent, at any time.

To exercise any of these rights, email privacy@silacities.com. We respond within 30 days.

7 · International transfers

We operate from Dubai, UAE and work with clients and providers globally. Where personal information is transferred across borders, we use appropriate safeguards (contractual clauses, security-reviewed providers) to keep it protected to the standards of this policy.

8 · Children’s privacy

Our services are intended for professional and organisational use. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us and we will delete it.

9 · Changes to this policy

We may update this policy from time to time. Material changes are announced on the website and, where we have your email, by notification. The “last updated” date at the top of this page indicates the current version.

10 · Contact us

For privacy questions, to exercise your rights, or to raise a concern: