Teatea

Teatea leads the User Success team at SilaCities, where she ensures that clients derive maximum value from our urban intelligence platform. With over 11 years of experience in customer success, account management, and client relations, Teatea has built a reputation for turning customers into advocates through exceptional service and strategic guidance.

Teatea's approach to user success goes beyond traditional support. She works proactively with clients to understand their goals, develop success plans, and ensure they achieve measurable outcomes. Her team provides comprehensive onboarding, training, and ongoing support that empowers clients to leverage SilaCities' platform to its full potential.

Before joining SilaCities, Teatea built and led customer success organizations at B2B SaaS companies, where she consistently achieved industry-leading customer retention and satisfaction scores. She has developed frameworks for customer health monitoring, adoption tracking, and value realization that have become best practices in the industry.

Teatea is passionate about creating exceptional customer experiences and building long-term partnerships. She holds a Bachelor's degree in Business Administration and is certified in customer success management.